EXCHANGE POLICY

AEON Citimart’s exchange policy is as follows:

1. Exchange duration

• Within 03 days for all of products

Note: This does not apply to products which cannot be exchanged

1. Notification and return duration

• Return duration: within 03 days upon receiving the product.

Return place

:

 Customers can only exchange products at the store where the customer has purchased the product.

1. Return conditions

• The product has technical faults or is damaged by the manufacturer
• The product has passed its expiry date, seems to have been used or is a replica.
• The product is delivered insufficiently or is broken before customers receive it
• Wrong product, wrong color, size or specifications.

1. Requirements for returned goods

• The product must remain intact with full cover, package, foam and instruction-for-use documents, components, accessories and gifts (if available).
• The product must be sent along with VAT invoice, commercial invoice, warranty card and stamp. The Serial and Imei code in the system must match that in the invoice.
• The product is not scratched, cracked, wet, spoiled by chemicals or modified.
• The product has not been used (unless returned due to technical faults or because it seems to have been used by someone else)

Note: AEON Citimart does not apply a refund policy to customers, just apply change or return the goods only.

Please contact Customer Service to get more information

Hotline: (028) 3929 1068

Email: cskh@aeoncitimart.vn